OpenAI and ServiceNow announced an expanded partnership on October 28. A planned integration will let teams access business context and take approved workflow actions from ChatGPT, while ServiceNow's Action Fabric applies existing rules and permissions.
Planned areas of work
- An IT worker could review similar incidents, assess a change, and update a ServiceNow record within a ChatGPT conversation.
- The companies plan integrations for application development, security workflows, and voice-driven use cases.
- ServiceNow plans to extend ChatGPT Work and Codex access to its employees.
The ServiceNow MCP plugin is available in the OpenAI marketplace; several of the broader capabilities described in the announcement are planned for later releases.
Organizations evaluating workflow agents should review permission boundaries, approval steps, and audit behavior before enabling actions on production records.