A booking policy prevents surprises when plans change. It should be easy to find before payment and explain the actual process, not rely on a vague statement such as all sales final.
Answer the common decision points
- State deadlines, fees, and eligibility for changes or refunds.
- Explain how to contact the business and what information to include.
- Keep the policy consistent with checkout screens and confirmation emails.
Requirements vary by service and location, so have legal or consumer-protection questions reviewed by a qualified professional. Do not publish a promise the business cannot honor.