When an online service is interrupted, silence can leave customers unsure whether a booking or payment went through. A brief, factual status message helps them choose what to do next.
Communicate only verified details
- Name the affected service and the time the issue began when known.
- Say whether customers should retry or use another contact route.
- Provide a next update time only when someone will meet it.
Do not expose private incident details or speculate about the cause. Update the message when facts change and remove stale notices after recovery.